At Vinyl Hubb, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to assist you. Please read our Refund and Returns Policy to understand our guidelines and procedures.

1. Returns

We accept returns for most of our products under the following conditions:

• You must initiate a return request within 30 days of receiving your order.
• The item must be in its original condition, unused, and in the same packaging as when it was delivered.
• Customized or personalized items cannot be returned unless they are defective or damaged.
• To request a return, please contact our customer support team at [email protected] or call us at (940) 206-6690. Please provide your order number and a brief description of the reason for the return.

2. Refunds

Upon receiving your returned item and verifying its condition, we will initiate the refund process. Refunds will be issued according to the original payment method, and it may take several business days for the refund to reflect in your account. Please note:

• Shipping charges are non-refundable unless the return is due to an error on our part.
• Vinyl Hubb is not responsible for any return shipping costs unless the return is due to an error on our part.

3. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer support team. We will guide you through the process and help you with the exchange, provided the item is in its original, unused condition.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the order. We will work with you to resolve the issue promptly. In some cases, we may request photographic evidence of the damage or defect to expedite the resolution process.

5. Return Shipping Address

The return shipping address will be provided to you by our customer support team when you initiate the return process. Please ensure that you package the item securely and include your order number and contact information.

6. Policy Updates

Vinyl Hubb reserves the right to update and revise its Refund and Returns Policy at any time. Any changes will be posted on our website. We encourage you to review this policy periodically for the most up-to-date information.

For any questions or further assistance regarding returns and refunds, please do not hesitate to reach out to our customer support team.

Thank you for choosing Vinyl Hubb. We appreciate your trust and are committed to ensuring that your shopping experience is as enjoyable as possible.